Most OQLF complaints related to service in Montreal

The article reports that the majority of complaints received by the Office québécois de la langue française (OQLF) from Montreal residents are related to service, specifically concerning language used in customer interactions. Nearly half the complaints are about businesses not providing service in French, as required by Quebec's language laws. The complaints have increased as consumers become more vigilant about their linguistic rights. The OQLF's role in enforcing language policies is highlighted, alongside the challenges businesses face in complying due to staffing and operational issues.